Yellow Admiral – Marine Recruitment Specialists

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CUSTOMER SERVICES MANAGER - C12 461
Salary - PERMANENT POSITION
Location - Hong Kong

Full Description:
Our client is seeking a Customer Service Manager to manage the integration between the Sales and Service departments of all their yacht brokerage and sales offices in order to ensure that excellent customer service is a standard across the company.

Specific duties will include:
* Developing a customer service policy for the entire organisation.
* Managing a team of customer services staff.
* Extensive liaison with Sales and Service departments.
* Handling face-to-face enquiries from customers.

The ideal candidate will probably be a degree qualified marine engineer with a minimum of 5 years experience gained in a forward looking yacht sales or service environment. Alternatively similar experience gained in another high value consumer goods environment would be useful. Previous experience of managing a customer service department is desirable as is knowledge of the client’s yacht brands.

Starting: ASAP
 
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